Terms, Privacy & refund policy

TERMS & CONDITIONS

1. INTRODUCTION & ACCEPTANCE

By accessing and using the website Nur Star Businessmen Services LLC, Dubai, United Arab Emirates (“Nur Star Business Services”), and availing our services, you agree to be bound by these Terms and Conditions as per the Laws of the United Arab Emirates and Emirate of Dubai. If you do not agree, please do not use our services.

Trade License Details:

a) Company Name: Nur Star Businessmen Services LLC

b) Licensed Activity: Businessmen Administrative services, Document Clearing services, Document copying services, Typing and Photocopying services, Document verification and follow-up services and Maps and drawings copying services.

c) License Issuer: Department of Economy and Tourism (DET), Dubai.

2. NATURE OF OUR SERVICES - IMPORTANT DISCLAIMER

a) We are a Facilitator / PRO Services Company, licensed under DET Dubai. We provide documentation, typing, and government transaction facilitation services.

b) We are NOT a Government Department. Government authorities and other government bodies are independent authorities.

c) No Guarantee of Approval: Issuance, renewal, rejection, or delay of any visa, trade license, establishment card, labour permit, Emirates ID, or any other government transaction is the sole discretion of the respective Government Authority. We do not and cannot guarantee approval.

d) Government Fees: All government fees, fines, security deposits, and charges are as determined by the respective U.A.E Government Departments and are subject to change without notice. Government fees once paid are non-refundable as per government policy.

3. CLIENT RESPONSIBILITIES:

The client agrees that: All documents, passports, certificates provided are genuine, true, and valid. The client is responsible for the accuracy of information provided for typing/application. Any fake, forged, or misleading document will result in immediate termination of service and reporting to authorities as per U.A.E Penal Code & Anti-Fraud Law. The client will provide required documents on time. Delays due to client non-submission are not our liability.

4. SERVICE FEES, PAYMENT & REFUND POLICY

a) Our quotation consists of: (1) Professional Service Charge + (2) Government Fees and typing fees (3) Other costs & expenses.

b) Professional Service Charge is charged for our time, expertise, documentation, and follow-up.

c) Refund Policy: Professional Service Charge is non-refundable once work has commenced (typing, submission). Government fees are refundable only if refunded by the government authority and as per their refund policy, which may take 30-60 working days.

d) Prices on website are indicative and may change due to change in government fees, VAT, or policy.

5. LIMITATION OF LIABILITY

To the maximum extent permitted under UAE Law: We are not liable for any rejection, delay, fine, overstay, or ban imposed by government authority, or any authority. We are not liable for any indirect, consequential loss, loss of business, or loss of opportunity. Our total liability for any claim shall not exceed the Professional Service Charge paid by the client for that specific transaction. We are not responsible for changes in U.A.E Immigration Laws, Labour Laws, or DED policies after submission.

6. DOCUMENT HANDLING & DATA PROTECTION

a) We comply with UAE Personal Data Protection Law; b) Your passport copies, Emirates ID, and personal data are collected solely for the purpose of completing your government transaction; c) We do not sell, share, or misuse client data. Data is stored securely and access is limited to authorized PRO staff and government portals; d) Client must collect original documents within 30 days of completion. Uncollected documents after 90 days may be destroyed as per internal policy.

7. INTELLECTUAL PROPERTY

All content on this website including text, logo, icons, service descriptions, and layout is the property of Nur Star Business Services and is protected under U.A.E Copyright Law. No reproduction of copying of the contents of this website is allowed without written permission.

8. THIRD-PARTY LINKS

Our website may contain links to GDRFA, DET, MOHRE, ICP official portals for client information. We are not responsible for content or accuracy of external government websites.

9. USE OF WEBSITE & PROHIBITED CONDUCT

You agree not to use this website for any illegal purpose, spam, attempt to hack, or upload malicious content as per U.A.E Cybercrime Laws.

10. GOVERNING LAW & JURISDICTION

These Terms shall be governed by and construed in accordance with the Laws of the United Arab Emirates as applicable in the Emirate of Dubai. Any dispute arising shall be subject to the exclusive jurisdiction of the Courts of Dubai, U.A.E.

11. AMENDMENTS

We reserve the right to modify these Terms at any time as per changes in U.A.E Law or Business Policy. Continued use after changes constitutes acceptance.

12. DECLARATION:

Nur Star Business Services, is a Limited Liability company licensed for Businessmen Services in Dubai, U.A.E. We are not a law firm; we do not provide legal advice. For legal matters, please consult a U.A.E licensed Advocate or Legal Consultants firm.

We at Nur Star Businessmen Services LLC (“Nur Star Business Services”) value your privacy and are committed to protecting your personal data in compliance with U.A.E Laws.

1. WHAT PERSONAL DATA WE COLLECT

We collect only what is required to complete Businessmen Administration Services and Document Clearing Services:

a) Identification Data: Passport copy, Emirates ID copy, Visa copy, Photo, Signature; b) Contact Data: Mobile Number, Email, Residential Address in UAE & Home Country; c) Employment Data: Labour Contract, Salary Details, Company Name, Designation;

d) Document Data: Trade License, MOA, Tenancy Contract, Certificates for Attestation; e) Transaction Data: Government Application Numbers, Receipts, Payment Reference; f) Technical Data: IP Address, Cookies when you visit our website.

2. WHY WE COLLECT YOUR DATA (LAWFUL BASIS)

To perform your requested service (Contractual Necessity); to comply with legal obligations from GDRFA, DED, MOHRE, ICP, FTA who require these documents For compliance with UAE Immigration & Labour Laws; for invoicing, VAT, and Corporate Tax compliance; for customer support and status updates.

3. HOW WE SHARE YOUR DATA

We share your data ONLY with: UAE Government Authorities: GDRFA Dubai, DET/DED, MOHRE, ICP, Federal Authority for Identity & Citizenship (ICP), Dubai Municipality, Tasheel, Amer System - as mandatory for your application. Typing Centers & Payment Gateways: e-Dirham, E-Channel for government fee payment. We NEVER sell, rent, or trade your data to private marketing companies.

4. DATA RETENTION

Active Transaction Data: Retained until transaction completion + 6 months for follow-up. Invoices & Accounting Data: Retained for 5 years as per UAE Laws. Passport / ID Copies: Deleted within 12 months after service completion unless required for renewal follow-up.

5. DATA SECURITY

We implement appropriate technical and organizational measures: Secure, password-protected portals Locked filing cabinets for original passports Limited access to staff on need-to-know basis. Website (HTTPS) and despite best efforts, no system is 100% secure due to internet nature.

8. COOKIES

Our website uses cookies for analytics (Google Analytics) and to improve user experience. You can disable cookies in browser settings.

9. CHILDREN'S DATA

We process children's data only for Family Visa applications with parent/guardian consent as per UAE law.

10. CROSS-BORDER TRANSFER

Your data may be transferred to home country embassies for attestation purposes only with your explicit consent.

11. CHANGES TO POLICY

Any changes will be posted on this page with updated effective date.

REFUND & CANCELLATION POLICY

1. Your total payment includes

A) OUR SERVICE CHARGE and B) GOVERNMENT FEES C) OTHER COSTS & EXPENSES.

2. Government Fees

UAE Government and/or Free Zone Authorities fix Government Fees. Government Fees are NON-REFUNDABLE once paid to the government portal or even if application is rejected. Refund, if any, is as per Government / Authorities Policy only. Any changes to Government / Authorities fees are at their sole discretion.

3. Our Service Charge

Service Charge is for our professional time for typing, documentation, follow-up & PRO visit. Once typing/submission is done, Service Charge is NON-REFUNDABLE.

4. Other Costs & Expenses

Other costs & expenses incurred on behalf of the Client will be invoiced to the Client and deducted from the Advance paid. Once Costs and expenses are incurred, is NON-REFUNDABLE.

5. Cancellation by Client

If any time for whatsoever reasons cancellation by Client, NO Refund of full-Service charge and Other Costs & Expenses incurred on behalf of the Client. Any balance to the credit of the Client, will be returned within 30 days of cancellation by the Client. Original documents, if any in custody are returned the Client and copies of the documents will be kept in records as cancelled, after closing the work.

6. Rejection Cases

If application is rejected by due to government rules, regulations, laws, or fake documents provided by the client - NO REFUND.

7. Delay Cases

We are not responsible for delay from Government / Authorities. No refund for delay.